Effective October 13, 2026
Privacy Policy
What we collect to rent you a trailer, why, who helps us, and what we never do with it.
Tow-n-Go Trailer Rentals is operated by Tow N Go Rentals LLC, Fontana, California (“we”, “us”). We collect only the information needed to rent you a trailer safely and legally. This page explains what we collect, why, who helps us handle it, and what we never do with it. It applies to this website, the Tow-n-Go app and our booking emails and texts.
What we collect
Booking details — your name, email, phone number and billing address, used to create your rental agreement and contact you about your rental. Driver’s license photo — kept on file with your signed agreement, as required for equipment rental. Signed agreement and rental confirmations — your typed name, signature, the date and time, and the internet address and browser you signed from. Pickup and return photos/video — the walk-around evidence you capture, used solely to document the trailer’s condition and protect your deposit. Trailer location data — some trailers carry GPS trackers; location is used to confirm returns and recover equipment, not to track you personally. Website visits — pages viewed, device and browser type, approximate area and how you found us (see “Analytics and ad measurement” below).
Payments
Card payments are processed by Stripe. Your card number never touches our servers and we never see it — we hold only a secure reference that lets us place the refundable deposit hold you agreed to.
Companies that help us
We share information only with the service providers needed to run your rental, and only what each one needs:
- Stripe — payments, refunds and deposit holds (your name, email, phone, card details you enter directly with Stripe, and the booking reference).
- Easify — delivers our booking emails and text messages (your name, email, mobile number and the message).
- Google — Google Calendar, where we schedule rentals (your name, phone, email, trailer and rental dates); Google Analytics; and, when it is turned on, Google Ads measurement (see below).
- Supabase — our database and file storage (booking records, signed agreements, license copies and condition photos).
- Vercel — hosts this website and our booking system (web server logs, including your internet address and browser).
- Expo — delivers notifications to the Tow-n-Go app if you turn them on (your phone’s notification token and the notification text).
- igloohome — makes time-limited codes for trailers with smart locks (only the booking reference and rental times).
- Anthropic — only when the chat assistant is available on our website: the messages you type into the chat are sent to Anthropic to write the replies. Please don’t type card numbers or license details into the chat.
Our insurance carrier receives rental details only if a claim is made. We may also share information when the law requires it, or with law enforcement and our insurer when a trailer is stolen, damaged or not returned. We never sell your information, and we never give advertisers your name, contact details, license or booking details.
Analytics and ad measurement
We use Google Analytics to see how many people visit, which pages they use and how they found us. It uses cookies and records pages viewed, device and browser type and approximate area. Booking, agreement and account page addresses are stripped before anything is reported, so your booking code and details never reach Google Analytics. When we turn on Google Ads measurement, the same Google tag also tells Google Ads when someone taps to call or text us or completes a booking, so we can see which ads work; Google may set its advertising cookies for this. Admin pages are never tracked. You can limit this with your browser’s cookie settings, Google’s ad settings (adssettings.google.com) and the Google Analytics opt-out browser add-on.
Do Not Track
Some browsers send a “Do Not Track” signal. There is no agreed standard for how websites should respond to it, so our site does not change what it does when it receives one. Google, as described above, may collect information about your visits to our site and other sites over time. We do not track you across other websites ourselves.
Text messages
We ask for your mobile number so we can reach you about your rental. If you give it to us, we may text you about your booking — confirmations, document and pickup reminders, return and extension notices, and deposit updates. These are service messages about your own rental, not advertising. Message frequency depends on your rental; message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help — or call or text 909-402-6600. If you stop texts, we will keep sending what you need by email. We never sell or share your mobile number or your text-message consent with anyone for their own marketing.
How long we keep records
We keep rental records — bookings, signed agreements and rental confirmations, license copies, condition photos and payment records — for as long as they are needed for the rental and afterwards for legal, tax and insurance purposes, including any claim or dispute. Then we delete them. Account details are kept until you delete your account.
Your rights
You may ask for a copy of your information, ask us to correct it, or ask us to delete it where the law allows, by calling or texting 909-402-6600. California residents have additional rights under the CCPA, including the right to know, correct and delete personal information, and not to be discriminated against for exercising them. We may need to confirm who you are before acting on a request.
Accounts & the Tow-n-Go app
If you create an account (on this site or in the Tow-n-Go app for iPhone and Android) we keep your email, a securely scrambled version of your password (never the password itself), and the name, phone and address you save so we can fill in your next booking. If you turn on notifications in the app, we store your phone’s notification token and use it only for messages about your own bookings. The app does not track your location or activity and has no advertising. You can delete your account at any time in the app under Account → Delete my account, or by calling or texting us; this removes your login, saved details and notification tokens. Rental records are kept as described above.
Cookies
The booking site uses the cookies it needs to work (for example, keeping you signed in) and the Google analytics and ad-measurement cookies described above.
Children
Renters and drivers must be adults with a valid driver’s license. We do not knowingly collect information from children.